Eliminating traditional and cognitive barriers to mental health resources for young adults is *essential* for early prevention.
How could we create a simple and personalized resource?
Lead and solo designer— discovery, user research, design, journey mapping, information architecture
Crystal Leung, Product Manager
Mia O'Brien, Engineer
Cathy Ding, Engineer
Young adults want to be more in touch with their mental health.
After conducting 9 interviews with young adults struggling with mental health these were some notable quotes:
"I know that I’ve been having alot of negative emotions going through my head and I want to take action, so I can grow from them. But after 4 failed connections with therapists I’m just trying to figure it out on my own."
"I've tried some of the medication apps & podcasts. But I don't feel like I’m building towards anything. Apps like Calm only help me in certain situations and is only momentary."
A digital safe space that encourages young adults to share their emotions, build resilience, and take action.
Moodscape is a mental health maintenance app powered by Alexa offering personalized recommendations, resources & insight based on your feelings & personality.
A safe space for you & your feels.
Generates a safe space that encourages mental health maintenance to be part of your daily routine.
Tracks monthly mental health progress with mood summary charts & analytics.
Provide you with personalized recommendations & resources to cope with your specific emotions.
Helps you better understand your personality type & what recommendations work for you.
Through our competitive analysis of the available apps we noticed a lack of personalized, casual resources for young adults. As you move to the left the more one-size-fits-all the approach becomes. As you move down the less accessible the resource becomes.
Current products lack accessibility...
Emphasizing co-design and inclusive research practices
Throughout the creation of our product we consulted with numerous psychiatrists and therapists. We wanted to emphasize co-design and inclusive research practices throughout our process.
Accessibility applies to those with mental struggles too.
A study on our competitors showed me that resources were either way too generalized or not accessible. Accessibility in our case specifically meant cognitive barriers as well as time and money. As a result, young adults would just avoid dealing with their mental health. Through user interviews and secondary research, it became evident that there were massive pain points in the space.
Users want actionable advice
Young adults struggle with accountability
Struggling to connect with therapists
Negative connotations with mental health time
Playing to our users' strengths & preferences...
The coping strategies that work for someone else might not work for you. Going for a walk might help your partner calm down. But you might find going for a walk when you’re angry causes you to think more about why you’re mad—and it fuels your angry feelings. Knowing what strategies work for *you* are essential in learning to cope and grow with difficult situations.
We needed to create a product that learned about our users strengths and preferences quickly. Our solution requires users to share their Myers Briggs personality type with us during onboarding, which is later used to filter out which strategies will work best for each individuals traits.
Our vision— an accessible digital safe space.
Verbal journaling with Alexa seamlessly integrates mental health into your routine.
Journalling and talking out loud helps unload, analyze, sort out, prioritize emotions. But many young adults struggle to keep it in their routine regardless of it being the most recommended tool by therapists. (according to our interviews)
Verbal journalling allows us to eliminate the barriers of tradition journaling. Thus, providing an opportunity for positive self-talk and identifying negative thoughts and behaviors. Alexa is convenient, quick, and easy and already has natural language processing. This interaction with Alexa helps us to understand what you're feeling and how you personally might need help working through your current emotion.
An integral part of building emotional resilience is being self aware. We created an insights page that allows users to keep track of their most common emotions and more. Our "Recent Feels" graph allows users to also look in detail at their past information they shared.
Building resilience through personal insights
Designing for those struggling with mental health
When we think about what makes technology or a website accessible, we consider things like color contrast and keyboard accessibility as checkboxes. However, in this scenario as we discussed earlier accessibility can be different for those struggling with mental health.
1. Minimize Complexity
We needed to consider the state of mind of the user as they accessed our product. Young adults expend a lot of their energy on other electronic devices. We wanted to be on the opposite end of cognitive overload. This is why we chose to use only Roboto, a familiar font that kept a clear hierarchy throughout.
By using a more neutral approach to graphic design, we acknowledge that mental health challenges may look different depending on the individual.
2. Dark Mode
I originally started with a light mode and dark mode version of the app. After sharing some option with our team and other potential users feedback reflected negatively on light mode—
it created a false "uppity" feeling. We wanted our low pressure, casual approach to translate through in our apps presentation which was best represented through dark mode.
3. Lack of Images
Lastly, we decided to not include anything resembling a potential user. We’ve all seen stock photos of people clutching their head in frustration/sadness. Although those photos might seem like an obvious way to represent stress or despair, they tend to be a bit over-dramatic and support the idea that mental illness looks a certain way for everyone.